Help and Support
For Workroom Production support, email whitleylobalbo315@gmail.com. Include your Shopify store domain, the affected order or work-order identifier, and a short description of the issue. Do not send passwords, access tokens, payment-card details, or unnecessary customer information.
Workroom turns recent Shopify order lines into versioned production work orders for internal staff. It does not send customer messages, host artwork, create machine files, or change Shopify fulfillment.
The current service is for authorized development-store testing with synthetic orders. It runs on Cloudflare Workers with a SQLite-backed Durable Object and is not a real merchant public launch.
Common Requests
Order line is missing
Workroom reads recent Shopify orders with the app's current permissions. If an order is outside the readable window, cancelled, quantity zero, or unavailable from Shopify, it may not appear or may block production actions.
Release is blocked
First release requires accepted terms, a verified entitlement, a completed production spec, and a current source check. If Shopify source data changed, staff must resolve the warning before continuing.
Privacy or deletion request
Customers should contact the merchant first. Merchants can contact support with the Shopify order identifier. Workroom can prepare a scoped export and record completion, but it does not automatically email exports.
Uninstalling
Uninstall through Shopify Admin. Uninstalling disables access and stops new synchronization. Shopify may later send mandatory privacy callbacks that require deletion of customer or shop data.
Useful Links
Development-only AI draft helper
This helper is available only in the operator's explicitly allowlisted synthetic development store. It is not included in the public merchant feature set submitted for review. Other stores use the ordinary manual specification workflow.
In a Draft work order, open Specification and paste production requirements into AI draft helper. Review the MiniMax China disclosure and opt in, then select Generate suggestions. Select only suggestions you have checked, apply them, and Save draft. Text, color, placement and size stay subject to the normal confirmation and release checks. Missing fields require your review.
Only the pasted text is sent. Do not include unnecessary personal or sensitive data. AI attempts have a separate UTC daily allowance; provider errors may count. If AI is unavailable, continue editing manually. The AI service cannot approve or release work for you.